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Shipping

DELIVERY & SHIPPING

We have free shipping within the lower 48 states.

When shipped, our products will arrive un-assembled and neatly packaged.  Assembly instructions will be included and "Youtube.com" videos are available to guide you through the easy assembly process.  With no previous experience, customers can usually assemble a chair in about 45 minutes.

Do you ship outside of US?

We will ship Key Largo Adirondack products anywhere in the world! Additional shipping charges will apply to all orders outside the continental US. For an exact quote call  1-305-290-5522. You can also send us an email to sales@keylargoadirondacks.com to request a shipping quote. Please let us know which product you are interested in and your exact address will be required to give you an exact shipping quote.

How will my order ship?

We use FED-EX Ground Service within the continental U.S.  For shipments outside the U.S we will use the quickest most economical method available.

Can I track my shipment?

You will receive a personal tracking number from us (unless otherwise stated) via email once your order has been shipped for you to personally monitor its progress in transit. (Please supply a correctly spelled email address you check regularly for this service.) NOTE: In some instances, you may not always receive your tracking numbers immediately on the shipping date. That doesn't necessarily mean your order hasn't shipped, it may just mean that we haven't received that particular batch of tracking numbers in yet or there may be a slight lag time in posting.

When will my order arrive? What's the shipping time?

Our goal is to ship all stock orders within 1-5 business days of when the order was received. Orders submitted on weekends are processed on the next business day. We can not be responsible for unforeseen circumstances which may occasionally interfere with an estimated delivery schedule. We make every effort to contact the customer as soon as we become aware of an item out of stock or anticipate a shipping delay. Please, if you need an item for a specific date or important event, please contact us with your request for a more accurate estimate to avoid disappointment. Some items can be shipped express for an additional shipping cost. Typically  FED-EX Ground service requires 2-5 days within the continental U.S. from time of pickup.

Do I need to inspect my product when it arrives from FedEx?

Yes, please inspect all your products for damage when they arrive. Consumers have a right to thoroughly inspect package contents when accepting delivery from handler and "noting" obvious shipping damage when signing. If no one is home when order is delivered, please inspect the contents as soon as possible and immediately report any damages sustained in shipping. (Products are not shipped out from any of our craftsman with damaged, torn or excessively taped packaging. If you receive your order in this poor condition, it was obviously sustained in transit and not the fault of the shipper.) Therefore, we ask that you please keep all packaging and contents for verification, and notify carrier and sales@keylargoadirondack.com about the damage as soon as possible to receive a timely replacement.

What if my shipment arrives damaged?

Consumers have a right to inspect package contents when receiving delivery from handler and refuse packages if the product is damaged, stating "damaged upon inspection". (Products are not shipped out from our factory with damaged, torn or excessively taped packaging.) If you receive your order in this poor condition, it was sustained in transit and fault is with the carrier. If you are not home when your order is delivered, please inspect the contents as soon as possible & immediately notify carrier and sales@keylargoadirondack.com. of any damage claims within 24 hours of receipt plus retain all original packaging for carrier inspection and/or pickup, in order to receive a timely replacement. (Supporting photos of damage can be helpful.) If you discover a possible defect in product upon delivery  please report it to sales@keylargoadirondack.com  within 3 days of receipt for restitution.

Return Policy - We strive to satisfy 100% of our customers!  We pride ourselves in providing world-class products to our customers and we guarantee that you will become a customer for life with your order.  We know that buying items online without the benefit of seeing them live and in person can be difficult for some. You can be confident that you can return any stock item for any reason or no reason within 30 days of the date of purchase for an exchange or full refund of its price.  All items returned must be in new condition and in the original packaging material in order to receive a refund. Items returned under this policy are eligible for a refund.  We will even pay for the shipping cost if you are unhappy with the product.

 


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